Public Services Based On e-Government in Digital Age

Authors

  • Sri Weningsih Indonesia Open University in Purwokerto, Central Java of Indonesia
  • Adhi Iman Sulaiman Department of Communication Science, Jenderal Soedirman University
  • Chusmeru Department of Communication Science, Jenderal Soedirman University
  • Tri Nugroho Adi Department of Communication Science, Jenderal Soedirman University

DOI:

https://doi.org/10.47577/tssj.v37i1.7723

Keywords:

e-government, digital media, information technology, digital literacy, public services

Abstract

The development of information and communication technology in the era of globalization, democratization, and decentralization has become a necessity as well as a challenge, especially for local governments in the development of communication for public services and community empowerment. The research used a qualitative case study method, with data collection through documentation, interviews, observations, and Focus Group Discussions (FGD). The research subjects were chosen purposively, namely local governments in four district governments in the southern region of Central Java in Indonesia, academics, observers, and digital media practitioners. The study used Cross Case Analysis to find the diversity, uniqueness, and depth of cases. The results of the study indicate that (1) Public services are important and strategic to be implemented through information and communication technology media in the form of e-Government to improve public services that are efficient, effective, participatory, responsive, and have transparency of information as well as budget accountability and implementation of development programs. (2) The government needs to anticipate the information technology gap so that it requires digital media literacy in improving the competence of human resources in government institutions, educational institutions, and social also business economics.

Downloads

Download data is not yet available.

Author Biographies

Sri Weningsih, Indonesia Open University in Purwokerto, Central Java of Indonesia

Lecturer and researcher in of ndonesia Open University in Purwokerto, Central Java of Indonesia

Adhi Iman Sulaiman, Department of Communication Science, Jenderal Soedirman University

Lecturer and Researcher in the Department of Communication Science, Jenderal Soedirman University

Chusmeru, Department of Communication Science, Jenderal Soedirman University

Lecturer and researcher in the Department of Communication Science, Jenderal Soedirman University

Tri Nugroho Adi, Department of Communication Science, Jenderal Soedirman University

Lecturer and researcher in the Department of Communication Science, Jenderal Soedirman University

Downloads

Published

2022-11-09

How to Cite

Weningsih, S., Sulaiman, A. I., Chusmeru, C., & Adi, T. N. (2022). Public Services Based On e-Government in Digital Age. Technium Social Sciences Journal, 37(1), 153–166. https://doi.org/10.47577/tssj.v37i1.7723

Issue

Section

Communication Sciences