Analysis of the role of pt ASDP Indonesia Ferry (Persero)'s training and development program to improving customer satisfaction

Authors

  • Dian Fairizah Indra Putri Department of Administration Sciences, Faculty of Social and Political Sciences, University of Indonesia, Depok, Indonesia
  • Eko Sakapurnama Department of Administration Sciences, Faculty of Social and Political Sciences, Universitas Indonesia, Depok, Indonesia

DOI:

https://doi.org/10.47577/tssj.v41i1.8470

Keywords:

Human Resources, Training and Development, Public Service, Customer Satisfaction, PT ASDP Indonesia Ferry (Persero)

Abstract

As a public service company, PT ASDP Indonesia Ferry (Persero) needs to improve the quality of human resources and service quality in order to maintain customer satisfaction. The type of study used is descriptive with a qualitative approach. This research was conducted to determine the role of the training and development program carried out by PT ASDP Indonesia Ferry (Persero) as an effort to improve the quality of service to the community. This study was design to show whether efforts to improve PT ASDP Indonesia Ferry (Persero)’s service quality are able to compete with their competitors.

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Author Biography

Dian Fairizah Indra Putri, Department of Administration Sciences, Faculty of Social and Political Sciences, University of Indonesia, Depok, Indonesia

Department of Administration Sciences, Faculty of Social and Political Sciences, Universitas Indonesia, Depok, Indonesia

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Published

2023-03-09

How to Cite

Indra Putri, D. F., & Sakapurnama, E. (2023). Analysis of the role of pt ASDP Indonesia Ferry (Persero)’s training and development program to improving customer satisfaction. Technium Social Sciences Journal, 41(1), 1–16. https://doi.org/10.47577/tssj.v41i1.8470

Issue

Section

Administrative Sciences