Stages of crisis communication in public administration. Case study Romanian Ministry of Transport

Authors

  • Eleni Gagu Independent researcher
  • Mihaela Rus Ovidius University of Constanta - Faculty of Law and Administrative Sciences
  • Tănase Tasențe Ovidius University of Constanta - Faculty of Law and Administrative Sciences

DOI:

https://doi.org/10.47577/tssj.v19i1.3336

Keywords:

stages of communication, crisis communication, public administration, ministry of transport, Romania

Abstract

For a democratic state to function effectively, the public administration, whether central or local, must communicate with its citizens. The emergence of a crisis can attract the attention of the public and the media, and poor communication from the public administration can threaten the trust of citizens. In this paper, we analyzed how the Romanian Ministry of Transport responded to potential crisis situations, related to good practices for crisis communication suggested by theorists in the field.

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Published

2021-05-08

How to Cite

Gagu, E., Rus, M., & Tasențe, T. (2021). Stages of crisis communication in public administration. Case study Romanian Ministry of Transport. Technium Social Sciences Journal, 19(1), 252–267. https://doi.org/10.47577/tssj.v19i1.3336

Issue

Section

Communication Sciences

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