Stages of crisis communication in public administration. Case study Romanian Ministry of Transport
Keywords:stages of communication, crisis communication, public administration, ministry of transport, Romania
For a democratic state to function effectively, the public administration, whether central or local, must communicate with its citizens. The emergence of a crisis can attract the attention of the public and the media, and poor communication from the public administration can threaten the trust of citizens. In this paper, we analyzed how the Romanian Ministry of Transport responded to potential crisis situations, related to good practices for crisis communication suggested by theorists in the field.
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Copyright (c) 2021 Eleni Gagu, Mihaela Rus, Tanase Tasente
This work is licensed under a Creative Commons Attribution 4.0 International License.