The Measurement Indicator of Quality Tourism from Bali Stakeholder Destination Perspective

Authors

  • Christimulia Purnama Trimurti Management Study Program of Universitas Dhyana Pura, Bali, Indonesia
  • I Gusti Bagus Rai Utama Universitas Dhyana Pura
  • Sidhi Bayu Turker Hospitality Management Study Program of Universitas Dhyana Pura, Bali, Indonesia
  • Ni Putu Dyah Krismawintari Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

Keywords:

quality tourist, quality destination, tourism stakeholder, tourist expectation

Abstract

Quality tourism has become the expectation of tourism stakeholders but until now quality tourism does not yet have definitions and key performance indicators that can be used as measurement indicators, so this research is very necessary to do. The results of a survey of 81 informants illustrate that stakeholders' views on quality tourist indicators agree with high education indicators, and strongly agree with the following indicators namely high spenders, environmentally conscious, spending locally, and respect a local culture as indicators of quality tourist measurements. Stakeholders' views on quality destination indicators agree with the low density of tourist's indicators and agree to the following indicators namely beautiful and unique attractions, interesting cultural events, the hospitality of local people, quality of culinary, public transportation access, high quality of infrastructure, shopping destination, climate and weather condition, and premium accommodation as indicators of quality destination measurement.

Author Biographies

Christimulia Purnama Trimurti, Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

I Gusti Bagus Rai Utama, Universitas Dhyana Pura

Dr. I Gusti Bagus Rai Utama is Assistant Professor in Tourism at Dhyana Pura University, Bali, Indonesia. He completed his Master’s degree and Doctorate in Leisure and Tourism Studies at CHN Professional University, Leeuwarden, Netherlands (now NHL Stenden), Udayana University, Bali, and Mahasaraswati University, Bali, respectively, with a research focus on Economic Tourism, Agritourism, Destination Management, and Senior Tourism.

Sidhi Bayu Turker, Hospitality Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

Hospitality Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

Ni Putu Dyah Krismawintari, Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

Management Study Program of Universitas Dhyana Pura, Bali, Indonesia

Published

2021-08-21

Issue

Section

Sustainable Future and Technology Development